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Customer Service Charter
This Charter summarises the range and standard of services provided by the Western Australian Electoral Commission and our commitment to customer service.
Our Mission
Our Key Services
Our Major Customers
The State Electoral Roll
Enrolment
State General Elections
Non-Parliamentary Elections
Community Awareness
Electoral Education Centre
Publications, Rolls and Maps
Customer Service Standards
Improvements in Customer Service
Service Excellence
Commission Facilities
Feedback
View Code of Conduct
Our Mission
"To conduct elections, maintain the electoral roll and raise public awareness of electoral matters".
Our Key Services
The Commission is responsible for the provision of services to its customers in the following areas:
- Maintaining the State Electoral Roll.
- Conducting State Parliamentary Elections and Referenda, Local Government Elections and other statutory and non-statutory elections.
- Promoting community awareness of the electoral process.
Our Major Customers
- Electors and potential electors
- Members of Parliament
- Local Government agencies
- State Government agencies
- Political parties
- Candidates
- Industrial unions and employer organisations
- Teachers and students
- Other Australian electoral authorities
- Other electoral customers
The State Electoral Roll
- Lists persons entitled to vote at State elections for every State electoral district.
- Contains an elector's name, address, occupation and gender. Other confidential information (eg. date of birth) is kept only to assist electoral roll accuracy and is not available for public inspection.
Enrolment
It is compulsory for every Australian citizen who has turned 18 years of age to enrol once they have lived in an electoral district in Western Australia for more than a month, and to re-enrol immediately following a change of address.
Electoral Enrolment Forms for first time enrolment or change of name and/or address are available by clicking here to download an Application for Electoral Enrolment form (PDF, 178.85 kB). or at this Commission, Post Offices or Australian Electoral Commission offices.
Enrolled persons can apply for removal of residential addresses from published rolls for personal safety reasons or under special circumstances.
Enrolled persons can check their enrolment details online.
State General Elections
- Conducted every four years (widely advertised and promoted at election time).
- Voting is compulsory for all persons registered on the State Electoral Roll.
- Polling Places are selected to provide the best access for all members of the community.
- Mobile polling services are provided at some hospitals, gazetted special institutions and in remote areas.
- Applications can be made for an early vote in certain circumstances.
- Early vote (by post) application forms can be obtained by clicking here to Download an Application for an Early Vote or from this Commission, Post Offices and Australian Electoral Commission offices.
- Electors in remote areas or in certain special circumstances (eg. permanent disability) may apply to become a General Early Voter. Ballot papers are automatically posted to such electors.
Non-Parliamentary Elections
The Commission:
- Conducts Local Government postal elections, and voting-in-person elections on request.
- Conducts Industrial (Union) elections.
- Conducts other elections on request on a fee for service basis
Community Awareness
Is achieved through:
- Publication and distribution of a range of electoral reports, brochures and maps. Click here to view a list of forms and publications that you can download from this site.
- Direct personal contact and consultation with members of the community.
- Election advertising and public relations campaigns.
- Specific education programs and presentations.
Electoral Education Centre
Provides:
- Audio visual presentations
- Mock elections
- Displays and exhibits
for
- Primary and secondary students
- Adult migrant education groups
- TAFE and university students
- Various community groups
Publications, Rolls and Maps
The following publications and/or information are available for purchase:
- over the counter at the Commission; or
- dispatched by mail on receipt of payment
- Statistical and operational election reports.
- Streets, Towns and Places Directory.
- Research reports.
The following information is available for public inspection at the Commission at no charge:
- Election reports, district maps and general electoral information.
- Online computer access to a modified version of the State Electoral Roll.
- Voting entitlement brochures (also available in a selection of different languages).
- Annual Reports.
Customer Service Standards
The Commission, as a public funded agency, will provide high quality services in response to the needs of the community:
Commission Staff will:
- Treat all customers with courtesy, respect and in a just and fair manner.
- Maintain the highest ethical standards of honesty and fairness.
- Provide customers with accurate, timely and impartial information and electoral advice.
- Ensure confidentiality of any personal information in dealings with customers.
- Ensure that customers with special needs are not disadvantaged in accessing Commission services (eg. Interpreter Service available for non-English speaking customers).
- Identify themselves and provide the easiest means by which they can be contacted again.
- Answer telephone calls quickly and will aim to transfer a caller no more than once to have a query answered.
- Return telephone messages within 1 working day.
- Promptly acknowledge and assist people attending the Commission's public counter.
- Develop and make available helpful strategic planning documents and brochures for customers wishing to access Commission services.
Improvements in Customer Service
The Commission has adopted strategies to use technology to improve services to customers in regard to electoral information, electoral roll maintenance and election procedures.
Increasing
our commitment to improved Customer Service
Service Excellence
Our Charter will be reviewed and updated regularly to ensure that we continue to meet our customers' needs.
Commission Facilities
Commission offices and all election facilities will be clearly signposted, including opening and closing times.
Access for people with special needs will be provided in Commission offices and election facilities where practical. In other cases, plans will be developed to ensure appropriate access in the future.
Feedback
If you have any suggestions or complaints about our services please complete our feedback form
Public Interest Disclosure
Complaints about unlawful conduct, misuse or mismanagement of public resources.
Find out more about making a Public Interest Disclosure.
