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Website Feedback
General Feedback
Public Interest Disclosure
Why is feedback important?
Your feedback will help us improve our products and services (including this website) to serve you better. Your observations, complaints and suggestions are important as they help identify where we need to improve. Positive feedback also helps us to recognise the work that we are doing well.
Your comments help us improve customer service by:
- identifying areas that need improvement;
- assisting in planning and allocation of resources; and
- enhancing our relationship with Western Australian citizens, whether as electors, customers or other stakeholders.
What information is needed?
A simple statement telling us the nature of the issue is all that is required. You will assist us to resolve a complaint if you:
- Act quickly: Please give us any relevant information as soon as possible. The longer you wait, the harder it can be to remember details or find a solution.
- Make it clear: Please use dates, descriptions of incidents, phone calls, letters or meetings that you consider relevant.
- Remember names: Try to remember the name and/or position of the officer who originally served you. This information can save time and assist in finding an effective solution.
It also assists if you can leave your name and contact details so we can follow up on the issue if required, and advise you of progress. Should further information be required, the WAEC can then contact you.
Please view the Feedback Form (PDF, 30.37 kB) for an example of the information that would help us process your feedback more effectively.
Website Feedback
Using our website feedback form, you can give us your comments and suggestions about our new website.
Public Interest Disclosures
A 'special case' of feedback is provided for under the Public Interest Disclosure Act 2003 . A public interest disclosure (PID) must relate to a matter of public interest and tend to show wrongdoing by a public body when performing a public function. Any person who believes, on reasonable grounds, that the information they have is (or may be) true can make a PID, including an employee of a public authority and a member of the public. To ensure 'due process' and your proper legal protection in such cases, general and website feedback should not be used for this purpose. More information is available on our public interest disclosure page.
General Feedback
The Western Australian Electoral Commission (WAEC) is committed to providing high quality services that meet the needs of citizens as electors in Western Australia. We respect your right to complain if you are not happy with the products or services we provide, or the way in which they are provided. We also welcome suggestions to improve services and appreciate any other feedback that you may wish to offer. Our Complaints Management Policy seeks to increase the opportunity for electors, customers and other stakeholders of the WAEC to provide feedback and for the Commission to improve its processes as a result of this feedback. We endeavour to do this and resolve complaints in an efficient, fair and accessible manner.
How can I lodge a complaint or provide other feedback?
- Internet - complete the online Feedback Form on our web site
- Email - put the information that you wish to provide in an email and send it to feedback@waec.wa.gov.au
- Fax - print out and complete the Hardcopy Feedback Form (PDF, 30.37 kB) on our web site and fax it to (08) 9226 0577
- Phone - call 13 63 06 (toll-free in Western Australia) or (08) 9214 0400 and ask to speak to the Feedback Coordinator
- Mail - print out and complete the Hardcopy Feedback Form (PDF, 30.37 kB) from the WAEC web site and send it to:
Feedback Coordinator
Western Australian Electoral Commission
GPO Box F316
PERTH WA 6841 - In-person - visit the main WAEC office. Click here for WAEC office locations.
- Telephone typewriter (TTY) - (08) 9214 0487.
What is the process?
Your submission is recorded and the follow-up scrutiny and response process begins. This process is overseen by the Feedback Coordinator.
Your complaint or other feedback will be examined and you will then be advised, in writing, of the outcome.
Formal investigations, where necessary, usually involve the person who is the subject of a complaint.
When should I receive a reply?
Complaints and other feedback are accorded high priority within the WAEC. If you have lodged a complaint you will be sent an acknowledgement within five working days. If you have provided a suggestion or compliment we will also respond promptly to your feedback once it has been properly considered.
What if I do not receive a reply to a complaint?
If you do not receive a reply within five working days of lodging a complaint, please contact the Feedback Coordinator on 13 63 06. The Feedback Coordinator will immediately follow up on the matter.
What if I am not satisfied with a reply to a complaint?
If you feel that your particular complaint has not been resolved satisfactorily by front line or supervisory staff, you may take your complaint to the Electoral Commissioner.
If, after further discussion you remain dissatisfied, you will be advised of further action which may be open to you, such as a further appeal mechanism or the courts.
Links
Hardcopy Feedback Form (PDF, 30.37 kB)
State Government Complaints Information Site
Proceed to website Feedback Form
