Making Voting Convenient

The Commission's community awareness programs are developed and implemented on the basis of specific legislative requirements and customer needs which have been identified through consultation with key customer groups, the conduct of various electoral surveys and from experience in managing enrolment and electoral processes.

The customer focus initiative is aimed at ensuring all members of the community can access a quality electoral service in an equitable and convenient manner. In particular, this includes the provision of electoral and enrolment information, ready access to all Commission services and active participation in State Parliamentary elections and the various other elections conducted by the Commission.

In accordance with our Strategic Plan, Customer Service Charter, Disability Services Plan and other operational plans, the Western Australian Electoral Commission has a commitment to ensure that customers with particular needs are not disadvantaged in accessing Commission services.

The Commission has a continuing commitment to improving service delivery to the following groups.

• Electors with disabilities
• Seniors
• Australians from culturally and linguistically diverse backgrounds
• Indigenous Australians

Facilities provided by the Commission include:

• Telephone Typewriter Service (TTY). The TTY number is: (08) 9214 0487
• multilingual guides (information in languages other than English)
• hard-of-hearing pamphlets
• drive-in polling places
• the use of magnifying sheets at all polling places for the visually impaired
• printing of graphics on polling place cardboard furniture to identify the edges for people who are visually impaired

The Commission will continue to work with relevant associations to examine new initiatives in meeting the needs of electors.